PRIVACY & COOKIE POLICY

1. Privacy Policy:

Manipal Academy of Higher Education (hereafter referred to as ‘MAHE’, ‘us’, ‘we’) is committed to safeguarding the privacy of individuals whose personal data is collected and processed by MAHE.

This Privacy Policy, is intended to inform you on how we gather, define, and use personal data that you provide to the Institute when you use any of websites and services offered by MAHE.

This Privacy Policy will primarily help you understand:

• The nature of information we collect from you
• The sources from where your information is collected (Including the cases where personal data is not directly collected from you)
• The purpose of collecting your information
• The manner in which your information is collected, stored, used and processed
• The rights that can be exercised by you

We do not sell or trade your personal data or personally identifiable information; however, we may share the same with third parties who assist us in conducting our business, operating our website, or servicing you, so long as those parties agree to keep this information confidential.

This Policy applies to all students, parents, visitors and other individuals who provide their personal data to the Institute (hereinafter referred to as “Data Subject(s)”).

2. What Personal Data is collected?

Personal data you provide directly:

When you use certain functions provided by the Website, such as when you register for certain services, access or features, we may ask you to provide certain personal data, which primarily consists of:

A. Personal data:

We may collect your personal data elements which may include but is not limited to your name, contact details, postal address, email address, gender, age, date of birth, username and password.

B. Sensitive Personal Data:

• We may collect and process data concerning health which may constitute as sensitive personal data under the governing privacy legislation with respect to the product and services provided by us.
• We may also collect and process financial information which may constitute as sensitive personal data under the governing privacy legislation at time of purchase of product/service and/or online payment;

Personal data that is automatically collected when you visit the Website:

When you download and visit the website, certain personal data may be collected automatically, which includes:

• Your computer’s Internet Protocol (IP) Address,
• Your browser type and operating system,
• Web pages and links you visit, advertisements you view,
• Your bandwidth speed and information about the about the software programs that are installed on your computer,
• Standard server log information

Personal data that we collect from other sources:

We may receive information about you from publicly and commercially available sources (as permitted by law), which we may combine with other information we receive from or about you. We also may receive information about you from third-party social networking services when you choose to connect with those services.

Data collected from cookies and similar technologies:

This website uses cookies and/or similar technologies to collect such information including IP addresses as may assist in personalizing and enhancing the browsing experience for the visitor, analyze behavior, administer the website, track users’ movements, and to collect information about users. This is done in order to personalize and enhance your experience with us.

Please refer to the Section 7-Cookie Policy for more details.

3. How we use the Personal Data

General:

We may use the information collected from you for enrollment, to provide a service, to provide customized content and make recommendations based on your past activities on our Website. We may also use your personal details to send statements, payment reminders, newsletters, brochures, etc.

Advertisements:

We believe in being open, honest and transparent with our clients and suppliers and want you to feel comfortable about your decision to give us your personal information and how we use it.

MAHE may use your information to provide you with updates, sending newsletters and other communications about existing and/or new programs by post, email, telephone, in-device messaging and/or text message (SMS), if you have provided your prior consent or we are otherwise permitted to do so under applicable law.

You can change your mind at any time, and it is quick and easy to let us know that you no longer want to hear from us by contacting us at privacy.mahe@manipal.edu.

Statistics and Research:

MAHE may use your information to create user group profiles or segment data and to otherwise create anonymous, aggregated statistics about the use of our courses or programs, which we may share with third parties and/or make available to the public.

Product/Services Improvement:

MAHE may use your information to improve and enhance existing MAHE functioning, develop new offerings, recommendations, advertisements and other communications, and learn more about individuals’ preferences in general.

Further, we may use information provided by you to deal with inquiries and complaints made; to keep our website and other systems secure and to prevent fraud.

Other Purposes:

MAHE may use your personal data, as we believe to be necessary or appropriate:

• under applicable law, including laws outside your state or country of residence;
• to comply with legal process and to prevent, detect, or suppress abuse, fraud, or criminal activity;
• to respond to requests from public and government authorities and self-regulatory organizations, including public and government authorities and self-regulatory organizations outside your state or country of residence;
• to enforce our terms and conditions;
• to protect our operations, assets, or interests or those of any of our affiliates;
• to protect our rights, privacy, safety, or property, and/or that of our affiliates, you, or others; and
• to allow us to pursue available remedies or limit the damages that we may sustain.

Change of Purpose:

We will only use your data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis, which allows MAHE to do so.

Please note that in certain circumstances, we may process your personal data without knowledge or consent, in compliance with the applicable legal and regulatory requirements.

Please note that if you wish to opt-out of any such processing activities for purposes other than the original purpose, you can reach out to us by writing to us at privacy.mahe@manipal.edu.

4. Legal Basis for Processing:

Legitimate Interests:

We rely on our legitimate interests for processing your personal data, provided those interests are not overridden by your rights and interests. Examples of these legitimate interests are:

• to offer information and/or services to you which you have requested;
• to provide, operate, and improve our services;
• to provide technical support and to respond to your requests;
• to provide you with promotional communications;
• to update you with operational news and information about our services;
• to monitor activity on our websites;
• to detect and prevent fraud;
• to ensure network and information security;
• to manage our relationship with you;
• to better understand your needs, preferences, and interests;
• to fulfil our legal and regulatory obligations;
• to monitor and improve the services that we provide to you.

Consent:

In some cases, we rely on your specific consent to process some of your personal data, which you can withdraw at any time.

Contract:

We may rely on a contract to process your personal data in order to provide you with our services.

Legal Obligation:

We may process your personal data when we have a legal obligation to do so, such as complying with regulatory requirements or responding to legal process.

5. Data Retention:

We will only retain your personal data for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data, and whether we can achieve those purposes through other means, and the applicable legal requirements.

6. Your Data Protection Rights:

Depending on your jurisdiction, you may have certain rights in relation to your personal data, including:

• The right to access your personal data.
• The right to rectify your personal data if it is inaccurate or incomplete.
• The right to erase your personal data in certain circumstances.
• The right to restrict the processing of your personal data in certain circumstances.
• The right to object to the processing of your personal data.
• The right to data portability.
• The right to withdraw consent at any time where we are relying on consent to process your personal data.

If you wish to exercise any of these rights, please contact us at privacy.mahe@manipal.edu.

7. Cookie Policy:

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device.

We use cookies to improve your browsing experience, personalize content and ads, provide social media features, and analyze our traffic. We also share information about your use of our site with our social media, advertising, and analytics partners who may combine it with other information that you’ve provided to them or that they’ve collected from your use of their services.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

8. Contact Us:

If you have any questions about this Privacy Policy, please contact us by email at privacy.mahe@manipal.edu.